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Support · Contact · Tickets

Support & Contact

Open a support ticket for account, billing, API, or trading issues. You’ll see the suggested channel and what we need to resolve it fast.

Typical reply: 12–24h (business days) Timezone: Europe/Zurich Security issues: priority channel
Never share secrets. Don’t paste API keys, private keys, or passwords. If you suspect unauthorized access: change your password, revoke keys, then open a Security ticket.

Create a support ticket

Triage: Normal Reply via email
Where we answer
Routes to the right queue
Priority Helps us triage
Short + specific
0/2000
Tip: include time, pair, exchange, and device/browser. Chars: 0/2000
Helps reproduce
If trading related
Attachments (optional) Screenshots / logs (redacted)

Drop files here

or tap “Choose files”

    Backend not wired yet — this will create a local placeholder ticket.

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