Support & Contact

Open a support ticket for account, billing, API, or trading issues. You’ll see our response time and the best channel to use — so you don’t waste time.

Typical reply: within 12–24h (business days) Timezone: Europe/Zurich Security issues: priority channel

Create a ticket

Best for structured support

Email support

support@simply-fx.com

Status page

Incidents & maintenance

Docs / FAQ

Quick self-help

Before you submit

Fastest resolution tips

Include these details

Saves 1–2 replies
  • What happened + what you expected
  • Pair / exchange / bot mode (if relevant)
  • Time (approx.) and any error message
  • Device + browser (mobile matters)

Security disclosure

Sensitive
Don’t paste API secrets, full private keys, or passwords. If you must share logs, redact secrets first.
Common quick fixes
  • Login issues → check email verification + reset password.
  • Bot not trading → verify exchange connection + permissions + min order size.
  • Charts not loading → refresh, disable aggressive blockers, try another browser.
Billing & invoices
Add your invoice ID or transaction reference to speed it up.

Alternative contact

If ticket fails
Email: support@simply-fx.com
(Optional) Add a status page + community link here.

Create a support ticket

Triage: Normal
Where we answer
Routes to the right queue
Choose how urgent it is
Short + specific
0/2000
Helps reproduce
If trading related
Screenshots / logs (redacted)

Drop files here

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    Recent tickets (placeholder)

    Signed-in users

    API connection: intermittent disconnect

    #SF-1042 · Updated 2h ago

    Waiting on you

    Billing: invoice download missing

    #SF-1036 · Updated Jan 28

    Open

    Bug: chart not rendering on mobile

    #SF-1029 · Resolved Jan 20

    Closed
    Ticket submitted.